Privacy Policy

Last Update: 13 June 2026

This Privacy Policy explains how Supercool QLD (a trading name of Supercool Commercial Refrigeration and Air Conditioning, ABN 57 233 522 325) (“we”, “us” or “our”) collects, uses, stores and discloses your personal information when you visit our website supercoolqld.com.au (the “Website”) or contact us for air conditioning or commercial refrigeration services.

We are committed to protecting your privacy and to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website or providing us with your information, you consent to the practices described in this policy.

1. What personal information we collect

We only collect personal information that is reasonably necessary to provide our services and run our business. This may include:

Contact details — your name, phone number, email address and service or installation address;

Enquiry details — the information you give us when you request a quote, book a job, or send us a message (for example, the type of air conditioning or refrigeration work you need);

Website usage information — technical data such as your IP address, browser type, device, the pages you view and how you interact with the site, collected automatically through cookies and analytics tools (see sections 4 and 5).

We do not knowingly collect sensitive information, and we do not collect personal information from anyone we know to be under 18.

2. How we collect your information

We collect personal information in a number of ways, including:

directly from you when you complete an enquiry or quote form on the Website, or contact us by phone, email or social media;

automatically as you use the Website, through cookies and the analytics and advertising tools described below;

occasionally from third parties, such as referrals or publicly available sources, where relevant to providing our services.

3. How we use your information

We use the personal information we collect to:

respond to your enquiries and provide quotes;

arrange, supply, install, service and repair air conditioning and commercial refrigeration equipment;

communicate with you about your job, including scheduling, warranty and follow-up;

process and manage payments and invoicing for work carried out;

operate, maintain, secure and improve our Website;

measure the performance of our Website and marketing (including advertising) as described below;

meet our legal, regulatory and record-keeping obligations.

4. Cookies and website analytics

Our Website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site. A cookie is a small text file stored on your device. Most browsers let you refuse or delete cookies; however, some parts of the Website may not work properly if you do.

We use the following analytics tools:

Google Analytics 4 — provided by Google, to understand how visitors find and use our Website so we can improve it. Google Analytics uses cookies and may collect information such as your IP address and browsing activity. You can learn more at Google’s Privacy Policy and opt out using the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity — provided by Microsoft, which captures how visitors use the Website through metrics such as clicks and scrolling to help us improve the site. See Microsoft’s Privacy Statement.

5. Advertising and remarketing

We use advertising and remarketing services so we can show relevant information about our services to people who have visited our Website or may be interested in what we do. These services use cookies and similar technologies. They include:

Meta (Facebook & Instagram) Pixel and advertising — we may use the Meta Pixel and run ads on Facebook and Instagram. This allows us to measure our advertising and show ads to relevant audiences. You can manage your ad preferences in your Facebook and Instagram settings, and read more in Meta’s Privacy Policy.

Google Ads and remarketing — we may use Google Ads with conversion tracking and remarketing to measure our advertising and show ads across Google’s network. You can manage your ad settings at Google My Ad Center.

You can generally opt out of interest-based advertising through the Digital Advertising Alliance or your device and browser settings.

6. Customer reviews

Our Website displays genuine customer reviews using the TrustIndex widget, which shows reviews sourced from Google. Displaying these reviews may involve loading content from TrustIndex and Google. We do not publish your personal details beyond what you have chosen to make public in your review.

7. Disclosure of your information

We do not sell your personal information. We may disclose it to:

trusted service providers who help us run our business and Website — for example, our web hosting provider, and the analytics and advertising providers named above (Google, Microsoft and Meta);

suppliers or contractors where necessary to complete your job;

our professional advisers (such as accountants or lawyers) where required;

government agencies, regulators or law enforcement where required or authorised by law.

8. Overseas disclosure

Some of the service providers we use (including Google, Microsoft and Meta) store and process data on servers located outside Australia, including in the United States. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

9. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure systems and limiting access to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as we need it for the purposes described above or as required by law, and then take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time. There is generally no charge for making a request, although a reasonable charge may apply for providing access in some cases.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Third-party links

Our Website may contain links to other websites (for example, brand or manufacturer sites). We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date at the top. We encourage you to review it periodically.

14. Contact us

Supercool QLD

Supercool Commercial Refrigeration and Air Conditioning · ABN 57 233 522 325

16 Mariner Blvd, Deception Bay QLD 4508

Phone: 0410 439 145

Email: darryl@supercoolqld.com.au

Web: supercoolqld.com.au

Get a Quote or Request a Service

First Name

Last Name

Company Name

Your Email

Your Phone Number

Your Suburb

Select Service Type:

Need a QuoteResidential Air Conditioning ServicesCommercial Services

1. What Type of System Are You Interested In?

—Please choose an option—

New split system air conditioning

New multiple split system air conditioning

New ducted air conditioning

Unsure and would like to discuss different options

2. Required Service

—Please choose an option—

Supply and Installation

Installation Only

3. Let us know your preferred air conditioning brand(s)

Note: "Supercool QLD stocks all major air conditioning brands for your convenience"

MitsubishiFujitsuDaikinPanasonicOther (Please Specify)I'd like to discuss different options

Tell Us More

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FIND US

16 Mariner Blvd, Deception Bay, QLD, 4508

PHONE

0410 439 145

EMAIL

Click to Email

Business Hours

Monday - Sunday

24 /7 For Commercial